Privacy Policy
Grand Rush Casino, operating under Curaçao eGaming licence 365/JAZ, handles personal information with care. This notice describes what we collect, why we hold it, and the choices you have over it.
Information we collect
When you open an account we gather registration details such as your name, date of birth, email address, and country of residence so we can confirm eligibility.
As you use the platform we record gameplay history, deposit and withdrawal records, device identifiers, and log data needed to keep your account secure and functioning.
Documents you submit for identity or payment verification are stored to meet our licensing and anti-fraud obligations.
How your information is used
The primary purpose is to run your account: processing bets, settling transactions, answering support queries, and honouring withdrawal requests.
We also analyse activity to detect fraud, prevent underage access, and satisfy the regulatory duties tied to our Curaçao licence.
Promotional emails and offers are entirely optional. You may switch them off at any time from your communication preferences without affecting the rest of your account.
Sharing and safeguards
Personal data may be shared with vetted payment processors, identity-verification partners, and regulators where the law or our licence requires it, never sold to unrelated advertisers.
We apply encryption in transit, restricted internal access, and routine security reviews to reduce the risk of unauthorised disclosure.
Your rights and retention
You may ask to view, correct, or erase the data we hold, subject to the record-keeping periods our licence and applicable law impose on gambling operators.
Because some obligations require us to retain records for several years after an account closes, deletion requests are honoured only once those legal periods have lapsed.
- Grand Rush Casino data protection desk, contactable via the privacy form in the support centre
- Account support team through in-account live chat and email
This notice is provided for general understanding. Where it differs from binding legal requirements, our licensing terms and applicable data-protection law take precedence.