Terms and Conditions

Account registration and eligibility

You may hold only one account and must supply truthful, up-to-date information when you sign up. Australian players are required to be 18 years of age or older to participate.

Access is prohibited from territories where online gaming is unlawful. It is your responsibility to confirm that using our services is permitted where you reside.

You must keep your username and password confidential. Any activity carried out through your credentials is treated as your own, so notify us immediately if you suspect unauthorised use.

Deposits, withdrawals, and verification

Funds must originate from a payment method registered in your own name. We reserve the right to request proof of source of funds before approving a cashout.

Withdrawals are released once identity and age checks are complete. Processing times vary by method, and pending balances may be subject to review under our anti-fraud procedures.

Bonuses and promotional offers

Every promotion carries its own qualifying criteria, wagering requirement, maximum conversion, and expiry window, all of which are published alongside the offer.

Attempting to exploit an offer through multiple accounts, collusion, or irregular betting patterns entitles Grand Rush Casino to void the bonus and any winnings derived from it.

Service availability and dispute resolution

Games and features may occasionally be unavailable due to maintenance, technical faults, or regulatory requirements, and we are not liable for interruptions beyond our reasonable control.

Should you wish to raise a complaint, contact our support team first. Unresolved matters may be escalated to our licensing authority in Curaçao, whose decision applies under the governing law of the licence.